IT Applications Operations Manager

This position is responsible for overseeing the Applications Operations team, whose charter is to keep the business applications running and operating in an efficient manner, giving the business agility, and addressing operational needs quickly. The Applications Operations Manager supports and optimizes existing systems and sits on the leadership team helping drive overall efficiency and effectiveness in meeting the needs of our customers through effective use of technology throughout the life cycle of the software.

• Release management, coordination and adherence to quality standards for multiple applications.
• Develop and implement standard operating procedures and best practices for operations and support of software.
• Experience creating, developing, and implementing operating policies and procedures in compliance with various internal standards or external standards, such as ITIL.
• Define, acquire, and maintain tools to improve the efficiency of the operations and technical support and track compliance with standard operating procedures.
• Engages with stakeholders to understand needs, priorities, and to capture requirements for operational needs and improve transparency.
• Service Delivery as per agreed KPIs and Service Levels Agreements.
• Ensure proactive and preventive maintenance activities are implemented on in-scope IT Applications to improve the availability of services.
• Manage production outages and escalations end-to-end, ensuring the correct stakeholders are involved to be able to drive resolution, communicating to impacted business units, gather data on impact to systems and business, and report on impacts via metrics to leadership teams.
• Provide subject matter expertise (SME) leadership and consulting support on complex tasks related to the primary functions of the position.
• To ensure that vendor management is performed, and all escalation procedures are undertaken as and when needed.
• To ensure that appropriate communication and reporting is performed keeping all the relevant stakeholders informed.

• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• Desirable:
  • ISTQB Foundation Certification
  • Certification IT Service Management Certification (ITIL)
  • Additional Quality Engineering courses or certifications, such as cloud computing, CI/CD, and environments and data management tools

• Ability to drive automation deployment of projects or activities
• Continued focus on process improvement
• Ability to manage multiple projects and operational tasks simultaneously
• Effective problem-solving capabilities
• Strong business analysis and organizational skills
• Ability to consistently deliver key milestones on-time
• Ability to carry out leadership responsibilities in accordance with the organisation's policies
• Excellent verbal and written communication skills
• Adept in interacting with everyone from developers to executives
• Ability to perform escalation management, customer relationship management and vendor management capabilities
• Identifies operational priorities by assessing operational objectives and determining project objectives, such as efficiency, prioritisation, schedules and costs
• Relies on experience and judgment to plan and accomplish goals

• Previous experience in managing an Operations team, balancing multiple high-impact projects for mid-size to large organisations
• Must possess in-depth knowledge of software lifecycles and software deployment methodologies
• Experience in cloud and database concepts
• Experience in providing technical guidance to enable others and supporting junior colleagues with technical queries and personal growth

• Collaborative working environment – we stand shoulder to shoulder with our clients and ours peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
• Always working as one team, our people are not afraid to think big and challenge the status quo.

''We are an equal opportunities employer, which means that we are committed to providing equality of opportunity in employment to all persons.''

“At Expleo, we understand that many people experience imposter syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV’s and will consider your application in line with the values, requirements and role competencies.”

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