JIRA Solution Engineer

• Maintain and optimize the Jira Service Desk tool support with a connected database for hardware management.
• Implement new requirements for the Jira Service Desk, such as new types of services and field extensions, after consultation with the client.
• Utilize Application support and implement solutions independently after technical coordination.
• Maintain and optimize the tool support for hardware management.
• Ensure that only currently valid hardware can be ordered by creating and updating various reference configurations.
• Use corresponding systems in the Group and coordinate with component managers and other stakeholders.
• Enter data into the asset database.
• Develop and optimize interfaces for the tool support system, connecting it to other data sources and peripheral systems.
• Maintain, improve, and debug developed interfaces.
• Ensure compliance with IT regulations and guidelines of the Group.

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• Experience in data maintenance and management.
• Ability to create and update reference configurations.
• Experience in interface development.
• Knowledge of web-based systems, Jira projects, test bench management systems, and merchandise management systems like SAP.
• Ability to develop and implement solutions based on client requirements.
• Ability to coordinate with clients and stakeholders.
• Strong analytical and problem-solving skills.
• Excellent communication skills, adapts style accordingly and demonstrates an understanding of the audience’s perspective.

• Bachelor’s degree in computer science or a related field.
• Fluent English language skills.
• Proficiency in Atlassian Tool Chain.
• Experience in Jira Service Desk.
• Experience with Confluence.
• Experience in JIRA Service Management Cloud
• Skills in JIRA Assets Configuration & Administration
• Ability to create and manage JIRA Automations
• Experience in JIRA System Administration
• Experience as a JIRA Project Administrator
• Familiarity with REST API