Expleo

Head of Professional Services

Job ID
2019-4312
# of Openings
3
Job Locations
UK-London
Category
Group Services

Overview

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are a talent incubator. The time you spend at Expleo will turbo-charge your career, allowing you to work on complex technical challenges, enjoy opportunities to expand your skills and take part in inspiring, multi-disciplinary collaborations with your colleagues. Whether working on cutting-edge technologies in banking, energy & utilities, retail, logistics and the manufacturing factories of tomorrow, you will have the opportunity to become a bolder version of yourself. Let’s change the game together.

Responsibilities

  • Responsible for the strategic direction and profitable delivery of Prefessional Services across the Expleo portfolio of accounts.
  • Utilising a consultative engagement sales and delivery process to propose and deliver Expleo Value Propostion based solutions to new and existing clients.
  • Managing delivery quality to meet both Gross Profit targets and to ensure client expectations are met/exceeded.
  • Developing trusted relationships with clients for Expleo service delivery.
  • Intervening where there are any delivery challenges to resolve delivery issues quickly and effectively, managing customer perception.
  • Ensuring that the client engagement team are developing account growth plans, and executing to ensure we add more value to our clients.

Experience

  • Excellent professional services and client management skills at executive level, leading and enabling teams across the business to exceed client expectations.
  • Excellent communication and relationship skills, highly articulate and credible at all levels internally and externally, consistently delivering inspiring, engaging and meaningful messages about current strategy and future direction.
  • Excellent talent recruitment and development skillset creating a culture of employee engagement and empowerment to progress the company objectives.
  • Experience in conflict management, engages constructively in conflict by creating an environment that supports honest, robust and creative dialogue.
  • Experience of introducing new concepts or strategies that significantly improve or revise the way business is done through to implementation. 
  • Strong ability to work collaboratively with the relevant areas within the organisation to achieve the right solution for clients.
  • Very strong people leadership skills with experience in providing strategic input to structure the company.
  • Experience of fostering a culture that supports intra-organisational relationships throughout the business in order to move the client experience forward.

What do I need before I apply

  • You must be eligible to work in the UK
  • You must be able to demonstrate previous success in a simular role
  • UK based with some flexibilty to travel will be required

Benefits

  • 25 days holiday rising to 27 following 2 years service
  • Private medical care
  • Life assurance
  • Pension
  • Maternity and paternity
  • Flexible retail discounts

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